About

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    Australia
  • Viewed 15

About me

Education

Experience

  • 2023 - Present
    Borong Malaysia

    Customer Experience Lead

    Dropee is a B2B eCommerce solution provider that enables businesses to buy and sell in bulk confidently. We do so by simplifying the ordering process, and provide maximum insights on best-sellers across different retail segments.

    Dropee exists to build SME businesses\’ credibility through quality engagements with suppliers to get better products, prices, and financing opportunities. With these opportunities, SME businesses can grow and scale easily.
    To find out more, visit www.dropee.com.

    – The customer experience lead role involves reviewing and monitoring the customer experience with the aim of enhancing Dropee\’s systems and processes as well as measuring progress

  • 2020 - 2023
    Borong Malaysia

    Customer Experience Executive

    – Role includes communicating with retailers and supplier to come out with the best solution for both parties.
    – Enhancing the user experience by gathering feed back and making necessary changes on the platform

  • 2020 - 2020
    Agoda

    Customer Experience Specialist

    Delivering excellent customer service and managing the needs of the customers , guest and partners to the company as well as continuously identifying work process improvements.

  • 2018 - 2019
    Real Property Matters Australia Pty Ltd.

    Assistant Quantity Surveyor

    Inspecting commercial and investment properties for tax depreciation purposes. Job involved drawing up floor plans , valuing properties, interacting with property managers & owners, and preparing tax depreciation schedules.

  • 2017 - 2019
    Coles

    Team Member

    Team member in charge of performing multiple duties on the shop floor.

  • 2016 - 2017
    Maybank

    Graduate Trainee- Tax Advisory

    Graduate training program that involved two months of soft skills training at the Maybank Academy and a four month rotation program between the HR department and Group Tax department.

  • 2015 - 2016
    Absolute Consult

    Research Assistant

    Preparing source data for computer entry by compiling and sorting information; establishing entry priorities and preparing databases for companies.

Skills